This Privacy Policy describes how customiized.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
• Disclosure for a business purpose: shared with our processor Shopify 

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify 

Customer support information

• Purpose of collection: to provide customer support.
• Source of collection: collected from you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. 

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by sending an email to contact@customiized.com with the SUBJECT: OPT OUT.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the email contact@customiized.com

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the below email:

contact@customiized.com

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@customiized.com

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.

Last updated: 20.09.20 

CUSTOMIIZED facilitates PayPal for all global payments.

This is one of the most common and secure payment options on the planet. PayPal is accepted worldwide. We accept debit and credit cards, PayPal Credit, 10+ local payment methods in over 100 currencies and from 200+ markets around the world.  

No PayPal account?

No problem. You can always pay with your debit or credit cards.  

PayPal Checkout:

PayPal Checkout will intelligently present the most relevant payment types to you, making it easy to pay using PayPal Exclusives, credit or debit card payments,
and other payment methods.  

Note: Please keep in mind that every online transaction must have a billing address. Be sure to enter the correct billing address just as it shows in your credit or prepaid debit cards. 

In case you get any payment related issues, reach out to our customer support team HERE for assistance. Our team will send you an invoice and arrange for a wire transfer. 

Currency:

When you shop at CUSTOMIIZED, all the payments will be processed in USD. In case your bank or Credit Card Company has a different currency format, you may find differences in the final transaction price due to exchange rates. We suggest you contact
your payment provider for clarity and further information. 

Sign up for PayPal HERE. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that returns apply to already finished work and not custom designs made by the consumer. The customer chooses the product customization and therefor will keep the product as is. Although if a product received has been made with an error, CUSTOMIIZED will accept the return and send you a replacement.

To start a return, you can contact us at contact@customiized.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@customiized.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Good question, and we have a good answer!

It's an opportunity for you to speak freely with one of our design team members about your dream, brand, business, photos or whatever type of design you need, and for us to help you further.

The consultation itself is free and you can book it online when you see fit, there will only be a cost if you actually order something from our team members. There is no obligations until you do so.

Speak with us if you have questions about anything related to design or the Company,

even if you need assistance putting together a design brief for us.

You can request a design consultation by filling out the request form online. 

Please remember to include as much information about your project when submitting the form, and someone will be with you shortly after.

We'll help you fulfill your dream!

We've put together the below overview to make things easy to understand.

• Shipping Restrictions
• Customs & Charge
• Track My Order
• Fulfillment Overview
• Shipping Overview

Please Note:

It takes around 2-7 business days to create apparel products

and 2-5 business days for non-apparel products. Shipping time will be on top of that.

Shipping Restrictions:

For some of our products, we cannot ship to certain areas, ie. when you are using our tool "The CUSTOMIIZER", you cannot order any items to the countries on THIS list.

If you have any inquires about shipping restrictions, please email us at shipping@customiized.com

Customs & Charge:

Every country’s customs rules are different and frequently
change, as well. It sometimes causes delays and additional charges. We do take every measure we can to comply with the standards of global shipping, but the custom duties and taxes for each and every country differ and it is up to each country to uphold their laws.

What do I do if taxes or customs charge me?

Pay the requested amount as every custom-related charge is up to each customer.

Generally, if you are seeing the "This products ships from" under a product information overview, you can check and see if your country might charge tax from those production locations.

Track My Order:

All tracking numbers are sent to your registered email through the shipping notification sent out, like the example below:

Design Fulfillment Overview:

The fulfillment times are listed below.

USA 

Usually 3-4 days 

EUROPE 

Between 3-7 days 

CANADA 

Usually 6-10 days 

MEXICO 

Usually 8-14 days 

SOUTH-AMERICA 

Usually 8-14 days 

ICELAND 

Usually 7-9 days 

MIDDLE-EAST  

Usually 6-11 days 

INDIA 

Usually 6-10 days 

AUSTRALIA  

Usually 2-14 days 

NEW ZEALAND 

Usually 4-14 days 

RUSSIAN FEDERATION 

Usually 7-12 days 

JAPAN 

Usually 4-8 days 

CHINA  

Usually 8-12 days 

REST OF ASIA 

Usually 6-12 days  

Shipping Overview:

The average shipping time is 4 business days depending on the order's destination.

Where do my orders ship from? 

We fulfill and ship out orders from 5 different locations in the US, 2 in Europe and we also ship out from Mexico, Japan and Australia. In addition, we can create special orders
through our extra supplier in China as well.  

Each one of them manufactures particular products and caters to different geographical locations. We make sure your products are printed in the most suitable location towards the delivery address you provided for fast and affordable shipping!  

Any other issues or questions related to shipping should be sent to:

shipping@customiized.com

First off, we hope that doesn't happen!

BUT, if it were to come to that, please follow one of the two instructions below:

Find my Order through Email:

Find your Order Number at your account under "Order History".

If you do not have an account, please search through your emails from us:

Example: "Order #2356 Confirmed".

• Send us an email to order@customiized.com
• Include the Order Number in Subject.

A member of our team will be with you shortly!

Find my Order through Chat Assistant:

When you're visiting CUSTOMIIZED.com you will see a chat icon in the bottom right corner. Click on the icon and the chat will appear like shown below.

Click on the "I need an update on my order" and the assistant will help you further.

Should you not be able to find out anything new concerning your order, please email us at order@customiized.com and we'll be right with you to fix the issue!

Uploading Designs & Photos

By uploading or saving a design/photo you agree that:  

• All content complies with our Terms of Service and Acceptable Content Guidelines. 
• You hold full rights to commercially reproduce this content. 
• Your content does not express hate towards any person or group. 
• Your content does not depict illegal activities. 
• You understand that we act under your instructions and are not obligated in any way to check or confirm the legal use of reproducing any content. 
• All content is subject to review and may be removed at any time without prior notice. 
• Your content does not contain any transparent elements.  

You can read our full terms and conditions here .